Resume

A committed and ambitious information technology student with strong organizational and multitasking skills, as well as an aptitude for technology. Experienced in providing technical support and customer service to end-users. 

Skills

Soft

  • Customer Service
  • Communication
  • Time Management
  • Teamwork
  • Adaptability
  • Leadership
  • Conflict Resolution
  • Training/Mentoring
  • Research Skills
  • Presentation Skills

Malware Analysis Tools

  • Wireshark
  • Virustotal
  • PEStudio
  • ProcMan
  • Ghidra
  • Windows Debugger
  • x32/x64 Debugger
  • HxD-Hex Editor
  • Process Monitor

Computer Languages

  • Java
  • Python
  • JavaScript
  • SQL
  • HTML

Other

  • Database- MySQL
  • Desktop Hardware- troubleshooting, installation, updating

Education

Bachelor of Science (B.S) in Information Technology with a minor in Cyber Security                 

Expected graduation May 2026                                                 GPA 3.90

Relevant Coursework

  • Computer Networking
  • Database Technology
  • Project Management
  • Software Testing, Documentation, and Quality Assurance
  • Software Engineering
  • Malware Analysis
  • Cloud Computing
  • Operating Systems and Virtualization

Experience

Supervisor - Livin' The Pie Life

Arlington, VA                                                                   March 2024-Present

  • Keep a record of stock and order necessary supplies
  • Analyze sales records of previous years to prepare for each season
  • troubleshoot/communicate with Shopify
  • train/mentor new staff, ensuring understanding and compliance with company standards and expectations

Bakery Clerk - Sweet Surrender Bake House

Levittown, NY                                                 May 2024- September 2025

  • Handled custom orders from customers via phone or in-person with accuracy and efficiency.
  • Answered questions about food ingredients, cake designs, and special orders to help customers with preferences. 
  • Resolved customer complaints professionally by listening attentively and providing solutions promptly

Accomplishments

  • Dean's List
  • Summa Cum Laude Candidate
  • Scholarships: Chancellor, Emerging Tech Talent recipient
  • Assisted in the design and development of the Career and Employment Options website: www.ceoincworks.com

Locations

Arlington, VA

Smithtown, NY

Social media

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