Resume

Information Technology graduate with a Cyber Security minor and hands-on academic experience in malware analysis, network and host investigation, and vulnerability assessment. Familiar with Wireshark, VirusTotal, PEStudio, Process Monitor, Ghidra, Nmap, and Linux-based security tooling. Brings professional troubleshooting and customer-support experience.

Skills

Soft

  • Customer Service
  • Communication
  • Time Management
  • Teamwork
  • Adaptability
  • Leadership
  • Conflict Resolution
  • Training/Mentoring
  • Research Skills
  • Presentation Skills

Malware Analysis Tools

  • Wireshark
  • Virustotal
  • PEStudio
  • ProcMan
  • Ghidra
  • Windows Debugger
  • x32/x64 Debugger
  • HxD-Hex Editor
  • Process Monitor

Computer Languages

  • Java
  • Python
  • JavaScript
  • SQL
  • HTML

Other

  • Database- MySQL
  • Desktop Hardware- troubleshooting, installation, updating

Education

Bachelor of Science (B.S) in Information Technology with a minor in Cyber Security                 

Expected graduation May 2026                                                 GPA 3.90

Relevant Coursework

  • Computer Networking
  • Database Technology
  • Project Management
  • Software Testing, Documentation, and Quality Assurance
  • Software Engineering
  • Malware Analysis
  • Cloud Computing
  • Operating Systems and Virtualization

Experience

E-Commerce & Operations Manager - Livin' The Pie Life

Arlington, VA                                                                   March 2024-Present

  • Administer and update the Shopify website, maintain online product information, and oversee online order processing and accuracy.

  •  Troubleshoot website and Shopify POS issues; coordinate with platform support to resolve technical problems affecting daily operations.

  • Analyze historical sales data, track inventory, and coordinate supplies to support seasonal planning and business needs.

  • Supervise front-of-house operations, train new staff, resolve customer concerns, and support bakery production.

Bakery Clerk - Sweet Surrender Bake House

Levittown, NY                                                 May 2024- September 2025

  • Handled custom orders from customers via phone or in-person with accuracy and efficiency.
  • Answered questions about food ingredients, cake designs, and special orders to help customers with preferences. 
  • Resolved customer complaints professionally by listening attentively and providing solutions promptly

 

 

Accomplishments

  • Dean's List
  • Summa Cum Laude 
  • Scholarships: Chancellor, Emerging Tech Talent recipient
  • Assisted in the design and development of the Career and Employment Options website: www.ceoincworks.com

Locations

Arlington, VA

Smithtown, NY

Social media